Terms and Conditions of Use

1. Definitions

2. Nature of the Service

La Raza Car Service is a technology intermediation platform, not a transportation company. We facilitate the connection between Passengers who need to travel and independent Drivers who offer that service. The transportation contract is made directly between the Passenger and the Driver. La Raza Car Service is not a party to that contract and is not responsible for damages, losses or harm arising directly from the provision of the transportation service.

Drivers are independent individuals who provide their services autonomously. There is no employment, dependency, or representation relationship between La Raza Car Service and Drivers.

3. User Account and Registration

• To use La Raza Car Service you must be at least 18 years old and have legal capacity to enter into contracts.
• You must provide truthful, accurate and up-to-date information during registration. You are responsible for keeping your data current.
• Your account is personal and non-transferable. You may not assign, sell or share access to your account with third parties.
• You are responsible for maintaining the confidentiality of your password. You must notify us immediately of any unauthorized access.
• La Raza Car Service reserves the right to suspend or delete accounts that violate these Terms, provide false information, or are used fraudulently.
• To register as a Driver, in addition to the general registration, you must complete an identity verification, background check, and vehicle document process.

4. Use of the Platform

4.1 Permitted Uses

• Request and receive personal transportation services within the cities where La Raza Car Service operates.
• Offer transportation services as a verified and active Driver on the Platform.
• Communicate with the assigned Driver or Passenger through the app's integrated chat.
• Rate and leave comments about your ride experience.

4.2 Prohibited Uses

• Use the Platform for illegal, fraudulent purposes or in ways that violate the rights of third parties.
• Transport persons other than those indicated in the request, or illegal cargo.
• Request rides to consummate or facilitate illegal activities.
• Harass, threaten, discriminate against or exercise any form of violence against other Users.
• Manipulate the rating or review system.
• Attempt to interfere with, damage, or gain unauthorized access to La Raza Car Service's technology systems.
• Use bots, scripts or other automated tools to interact with the Platform.
• Reproduce, modify or distribute any Platform content without express authorization.

5. Fares and Payments

• The fare for each ride is automatically calculated by the Platform before the Passenger confirms the request. The displayed price is the final price, unless the route changes during the trip.
• La Raza Car Service may apply dynamic pricing during periods of high demand. Passengers will always be informed of the estimated price before confirming.
• Payments can be made by credit/debit card, cash, or digital wallets, depending on the methods available in each city.
• When using electronic payment methods, you authorize La Raza Car Service to charge the ride amount once completed.
• La Raza Car Service retains a percentage of the fare as a commission for use of the Platform. The current percentage is communicated to the Driver in their information panel.
• Refunds will be assessed on a case-by-case basis. La Raza Car Service reserves the right to reject refund requests that are not justified or that do not comply with the current policy.
• Any dispute over charges must be reported within a maximum of 7 calendar days from the date of the ride.

6. Cancellations

7. Ratings and Behavior

La Raza Car Service operates with a mutual rating system between Passengers and Drivers to maintain service quality and safety.

• Both Passengers and Drivers can be evaluated at the end of each ride with a score of 1 to 5 stars.
• Drivers with an average rating below the minimum set by La Raza Car Service may be suspended from the Platform.
• Passengers with a history of misconduct, frequent cancellations or very low ratings may have their access to the service restricted.
• La Raza Car Service reserves the right to remove ratings or comments that are false, abusive, or that violate these conditions.

8. Safety During the Ride

• Use of the seatbelt is mandatory for all vehicle occupants during the ride.
• It is forbidden to consume food, alcoholic beverages, or psychoactive substances inside the vehicle.
• Drivers may not operate the application while driving. Communications during the ride must be carried out safely.
• In case of emergency, Users can activate the help button available in the app, which will share the ride's location with registered trusted contacts.
• La Raza Car Service may intervene in an active ride if risky behavior reported by the Passenger or Driver is detected.

9. Liability and Limitations

La Raza Car Service provides the technology to connect Passengers and Drivers but cannot guarantee uninterrupted service availability. Accordingly:

• La Raza Car Service is not responsible for delays, accidents, damages to third parties, or incidents occurring during the transportation service provided by the Driver.
• La Raza Car Service does not guarantee permanent availability of the app or the presence of Drivers in all areas or at all times.
• La Raza Car Service is not responsible for items left behind in the vehicle, although it will provide reasonable assistance to facilitate their recovery.
• In no case shall La Raza Car Service's total liability to a User exceed the amount of fares paid in the last 3 months.
• La Raza Car Service shall not be liable for indirect damages, loss of profit, loss of data, or damages of a similar nature.

10. Intellectual Property

All intellectual property rights over the La Raza Car Service Platform — including the name, logo, design, source code, algorithms and content — are the exclusive property of La Raza Car Service Corp or its licensors. Nothing in these Terms grants you rights over such intellectual property beyond personal, non-commercial use of the app. The reproduction, modification, distribution or reverse engineering of any component of the Platform is expressly prohibited.

11. Suspension and Termination

La Raza Car Service may suspend or terminate your access to the Platform, temporarily or permanently, if:

• You breach any provision of these Terms or the Privacy Policy.
• You provide false information or fraudulent documents during registration.
• You receive repeated reports of misconduct from other Users.
• You engage in activities that put the safety, reputation or operation of the Platform at risk.
• There are signs of fraudulent use of the account or payment methods.

You can also request deletion of your account at any time from the app settings or by writing to info@larazacarserviceinc.com.

12. Modifications to the Terms

La Raza Car Service reserves the right to modify these Terms and Conditions at any time. When changes are significant, we will notify you at least 7 days in advance via an in-app notification or by email. Continued use of the Platform after the changes take effect implies your acceptance of the new Terms. If you disagree, you may request account deletion before the effective date.

13. Applicable Law and Dispute Resolution

These Terms are governed by the laws of the country where La Raza Car Service has its principal place of business. For any dispute related to the use of the Platform, the parties will first attempt to resolve it amicably. If no agreement is reached, the dispute will be submitted to the competent courts of that jurisdiction. Users residing in countries with applicable consumer protection legislation may also resort to the alternative dispute resolution mechanisms provided by that legislation.

14. Contact

For any questions, inquiries or complaints related to these Terms, you can contact us at:

You can also review our Privacy Policy to learn how we handle your personal data.